Privacy Policy

1. Introduction

This Privacy Policy explains how Primeview Satellite Services collects, uses, discloses, and protects your personal information when you use our website, contact us, or make use of our services.

We are committed to complying with the Protection of Personal Information Act (POPIA) and safeguarding your privacy.

By using our website or services, you consent to the collection and processing of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

Name and surname
Contact details (telephone number, email address)
Physical address
Payment or billing information
Service-related details you submit through forms, calls, or messages

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Device information
Browser type and version
Website usage data
Cookies and tracking technologies

Information from Third Parties

We may receive information from:

Advertising platforms (e.g., Facebook, Google)
Payment processors
Service partners assisting in installations or repairs

3. How We Use Your Information

Primeview Satellite Services uses your personal information to:

Provide and deliver our satellite and installation services
Respond to enquiries and provide customer support
Process payments and issue invoices
Manage bookings and call-out requests
Improve our website functionality and service offerings
Send important notifications relating to your installation or repair
Comply with legal and regulatory requirements

We do not sell your personal information to any third party.

4. Sharing of Personal Information

We may share your information only when necessary and only with:

Trusted service providers assisting in installations or support
Payment service providers
Marketing or analytics partners
Law enforcement or regulatory authorities where required by law

All third-party partners are required to comply with applicable privacy regulations and maintain strict confidentiality.

5. Data Storage & Protection

Primeview Satellite Services takes reasonable, appropriate, and industry-standard measures to safeguard your personal information.

Protection measures include:

Secure servers
Encrypted connections (SSL)
Access control and user authentication
System monitoring and security protocols

Although we take strong precautions, no system is completely secure. Use of the website and services is at your own risk.

6. Cookies & Tracking Technologies

Our website may use cookies to:

Improve browsing experience
Analyse performance and user behaviour
Personalise content
Deliver relevant advertising

You may:

Accept or decline cookies through your browser settings
Delete existing cookies at any time

Please note that declining cookies may affect website functionality.

7. Your Rights Under POPIA

Under POPIA, you have the right to:

Request access to your personal information
Request corrections or updates
Request deletion where legally permissible
Withdraw consent
Lodge a complaint with the Information Regulator

Information Regulator Website:
https://www.justice.gov.za/inforeg/

8. Data Retention

Primeview Satellite Services retains personal information only for as long as necessary to:

Complete the services requested
Comply with legal, tax, or reporting obligations
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Third-Party Links

Our website may contain links to external websites.

Primeview Satellite Services is not responsible for the content, privacy practices, or security of third-party sites. We encourage users to review their privacy policies before engaging with them.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, it will be removed promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The “Last Updated” date at the top will indicate the latest revision. Continued use of the website and services signifies acceptance of any updates made.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Primeview Satellite Services
Email: sales@primeviewsatelliteservices.co.za (update if needed)
Phone: 071 570 0903